专注于客户交易执行后,TradeProofer引入的一个版本TickRadar帮助经纪人来帮助他们的客户。
在向零售消费者发布其服务之后，TradeProofer如今着眼经纪人市场。着手为经纪人市场开发TradeProofer交易成本分析工具（TCA）——TickRadar。
最初，TickRadar是面向零售消费者的，允许客户连接他们的MT4账户或者上传个人在其他平台完成的交易。TickRadar之后比较了消费者执行价格和整个市场的价格。随着对交易商点差的使用作为参考价格与执行价格对比，TradeProofer也了解连接账户的执行价格对更精准的计算有很大的帮着，反映了经纪人怎样在给定的交易时间进行交易。对于零售客户,TickRadar显示市场执行价格帮助他们理解如果一个错误的贸易价格可以被他们的代理提高。
对于经纪人来说，服务已经进化为服务器作为桌面支持工具。基于接到的有关错误执行的客户投诉，经纪人支持团队能够对交易的细节问题进行上传，如时间，工具，买卖订单。TickRadar随后比较由代理发布的执行价格，客户执行价格的图表以及当时的市场价格。
在执行使人满意的情况下，经纪人可以共享URL创建定价表和客户图表以及直接给他们发邮件。当客户的投诉是合理的，TickRadar的图表使得赔偿客户价格更加适当，借助流通量和数据提供者进行查询执行问题更加的便捷。
TradeProofer表示,该公司认为经纪人使用TickRadar的自动化解决方案能够减少与处理客户投诉相关评审时间比典型的手工流程所使用的交易和支持部门。产品目前在测试阶段，推出计划在2月。
TradeProofer Creates Execution Tool to Help Brokers with Customer Complaints
After focusing on customer trade execution, TradeProofer is introducing a version of TickRadar to help brokers support their clients.
After launching its services to retail customers, TradeProofer now has its eyes on the broker market. Being shaped for the broker market is TradeProofer’s transactional cost analysis (TCA) tool, TickRadar.
Initially geared towards retail customers, TickRadar allows customers to connect their MetaTrader 4 accounts or upload individual completed trades made on the other platforms. TickRadar then compares customer price executions versus those of the overall market. Along with using spreads from numerous brokers as a reference price for comparing executions, TradeProofer also crowdsources execution prices from connected accounts to help calculate a more accurate reflection of how brokers are filling trades at given times. For retail customers, TickRadar displays executions that are out of the market to help them understand if a faulty trade price should be raised with their broker.
For brokers, the service has been evolved to serve as a trading desk support tool. Upon receiving complaints from customers about bad executions, broker support staff are able to upload the details of the trade in question such as time, instrument and buy/sell order. TickRadar then compares that execution to pricing being distributed by the broker and renders a chart with the customer’s execution price and market prices at the time.
In situations where executions are satisfactory, the broker can share the URL of the created pricing chart with the customer or email them the image directly. When a customer is correct in the complaint, TickRadar’s chart makes it easy to understand what proper pricing is to both reimburse customers as well as advance a query of the execution problem with their liquidity and data providers.
According to TradeProofer, the firm believes that brokers using TickRadar’s semi-automated solution will be able to reduce the review time associated with handling customer complaints compared to the typical manual processes used by trading and support desks. The product is currently in advanced beta testing with brokers with an expanded roll out planned for February.
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