许多客户已经转向英国金融特派服务，在1月的瑞士法郎危机期间，对公司交易行为进行挑战。
IG集团（伦敦交易所：IGG）不久将对关于1月份瑞士国家银行危机期间所做的决定对整个行业的震动向英国财政监察员进行回答。在接受路透社采访的时候，IG集团的临时首席执行官Peter Hetherington在今天透露，大约15个客户向英国仲裁经纪服务提出了投诉。
交易者指控IG违反英国监管规定，在瑞士央行舍弃了欧元兑瑞士法郎后，IG的决定是出于自身的利益而不是对客户支持的直接后果。该集团否认做过任何的违法行为和对业务活动袖手旁观的行为。
也许最具争议的黑色星期四的实施对于IG的负差额客户在当时来说是不被原谅的。集团决定满足客户需求偿还债务，并且Hetherington已经证实80名左右的客户（341以外）仍然有着相当大的冲突没有解决。尽管债务人是相对较少的，但是IG表示仍然欠了他们1500万英镑，这意味着这些大的玩家不是IB就是做对冲基金，并不是简单意义的零售交易者。
Hetherington对英国特派员将会对他的团队进行裁决而不是他的客户感到非常的满意。他希望，特派员在圣诞节前能给出意见，事件将在2016年6月得到基本的解决。
未来的定位
Hetherington今天宣布IG在迪拜正式建立办事处，他建议公司进一步扩展的空间已经不够了，“一会儿，IG将在新的地方成立，我认为这条路已经在飞驰了。但是，”他补充到，如果巴西和中国的市场环境变化，集团可能会往两国市场发展。
此外，在英国选择离开欧洲市场的情况下，公司总部将对其他城市进行探索。Hetherington说：：“非常明显，如果英国公司将要离开，它将不会那样费力的去将我们的分公司变成总公司。我们可以考虑德国和法国分公司。但是您一定要问如果英国撤离，其他欧盟的态度会不会像我们一样呢？”
IG Group to Face UK Ombudsman over Black Thursday Losses
Multiple clients have turned to the British Financial Ombudsman Service to challenge the firm’s trading practices during January’s CHF crisis.
IG Group (LON:IGG) will soon have to answer to the United Kingdom’s Financial Ombudsman for decisions it took during the SNB crisis that shocked the industry in January. In an interview with Reuters, the group’s interim chief executive, Peter Hetherington, revealed today that approximately fifteen clients have filed complaints against the brokerage with the British arbitration service.
The traders have accused IG of breaching UK regulations by acting out of self-interest rather than in favor of its clients in the immediate aftermath after the Swiss National Bank dropped the EUR/CHF floor. The group denies having done anything illegal and stands by its business practices.
Perhaps the most controversial Black Thursday step taken by IG at the time was to not forgive its clients’ negative balances. The group decided to pursue clients with demands to pay their debts and Hetherington has confirmed that less than eighty clients (out of 341) with outstanding disputes now remain. Despite the relatively small number of debtors, the group says it is still owed £15 million, implying that these are big players such as introducing brokers or hedge funds rather than simple retail traders.
Hetherington sounds confident that the UK Ombudsman will rule on the side of his group rather than that of its clients. He expects the adjudicator to give an opinion on the first case by Christmas and that most of the cases will be resolved by June 2016.
Future Locations
Hetherington was speaking in Dubai where IG officially launched its regional office today. He suggested that there is little room left for his firm’s further expansion, “For a while, IG has been about opening in new places and I think that road is nearly run.” He added however, that the group might approach the markets of Brazil or China if their legal environment changes.
Additionally, in case of the UK choosing to leave the European Union, the firm will explore other locations for its headquarters. Hetherington said, “Clearly if Britain were to leave, it wouldn’t be that taxing to get one of our other branches turned into a proper home. And the obvious ones would be Germany or France. But you have to ask what would the attitude of the remaining EU be to products like ours if the UK were to leave.”
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